‘At Your Request’
Room Service for our patients at Southeast Hospitals
At Your Request Menu
It’s what you would expect in an upscale hotel – made to order meals when you want them, delivered by a uniformed server. Patients at Southeast Hospital have that option with the Hospital’s ‘ATYOURREQUEST’TMroom service dining program.
"At Your Request" represents a revolution in the hospital dining experience. Typically, meal choices in hospitals are limited, meal times are set by the facility and menu choices must be made a day in advance. That is not the case at Southeast, we focus on what our patients want and do our best to cater to the individual tastes and needs.
Southeast is the first hospital in the region to offer a room service program. It began in late 2004 and has been getting rave reviews from our patients. J.D. Webster, Food and Nutrition Director says, "When you have the opportunity to deliver exactly what someone is wanting to make their day a little better it makes everyone feel amazing – that is what we get to do every day here.” This program really is all about customer service and changing the perspective that when you are in a hospital you will not be served amazing dishes.
With the menus located at their bedside, patients may order their meals anytime between 6:30 a.m. and 6:30 p.m. Unless a later time is requested, all meals are delivered within 45 minutes by an ‘ATYOURREQUEST’TMserver uniformed in a sleek blue tunic and black slacks.
Most patients admitted to our facility may use the service, Webster says. Meal orders are placed with a trained call center representative. When placing an order, patients may be counseled to make sure they are ordering food that is appropriate for their correct diet.
Finding a tasty selection shouldn’t be difficult. Our menu features a wide range of taste pleasers including Italian pastas and pizzas, Asian Stir Fry’s, Hispanic tacos, enchiladas and salads, as well as our downhome Southern Comfort foods such as fried chicken and catfish, beans and cornbread & open faced sandwiches. Our breakfast menu is just as extensive and is offered all day.
Webster says there is generally something on the menu that everyone likes and we also offer a wide variety of regional favorites that are not on our printed menu, but can be explained when placing their order.